Frequently Asked Questions

Everything you need to know about shopping with JLD.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and earrings are final sale unless defective.

How do I find my correct size?

Every product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

JLD accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order once it has been placed?

Yes. As soon as your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are JLD products ethically sourced?

We are committed to transparency. JLD partners exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to reduce our environmental footprint.